Wine Club Coordinator - Spire Collection

Position Summary

Our Wine Club Coordinator is responsible for executing wine club and auto allocation processing for all Spire members in Napa, Sonoma, and the Willamette Valley, Oregon. This role oversees membership databases for data and membership integrity and takes the lead on all club-related customer service responsibilities. The Wince Club Coordinator proactively maintains club metrics and reports and assists in club shipment forecasting and planning.

Essential Functions and Duties

Club Coordination – 60%

• Oversees all wine club shipments from order to fulfillment
• Responsible for membership data entry and database accuracy
• Liaison between various JFW departments to ensure club wines & kits are properly set up and available for club batches and shipments
• Sets up and batches clubs and auto allocations
• Ensures wine skus are set up at, and available at, fulfillment locations prior to club batch
• Coordinates wine inventory for club and auto allocation programs, including transferring wine to fulfillment locations and initiating club inventory holds
• Ensures delivery of club collateral to fulfillment locations prior to shipments
• Verifies shipping compliance regulations are followed on all club shipments and reorders
• Supports development of annual and forecasted club shipment projections
• Assists with development and implementation of programs to grow Wine Club member count and slow attrition rate
• Maintains returned wine program
• Maintains will call program
• Executes new member onboarding initiatives

Customer Service – 30%

• Responds promptly to all telephone, fax, and email inquiries, requests and complaints from Wine Club members
• Point of contact with fulfillment house for all club related matters
• Assisting Sales Team with tracking of inventory and shipments with both wine club and daily orders

Reporting – 10%

• Maintains club metrics pre-and post-shipment, including but not limited to: shipment revenue, number of cases shipped, member attrition, add-on and customization requests
• Ensures club forecast grids are up to date and available to essential team members
• Other reporting needs, as assigned