Wine Club Coordinator - Spire Collection

Back to Jobs
Location
Spire Collection Estate (Calistoga)
City

Spire Collection Wine Club Coordinator

 

Position Summary

  • Responsible for executing wine club and auto allocation processing for all Spire members in Napa, Sonoma, and the Willamette Valley, Oregon
  • Oversees membership databases for data and membership integrity
  • Lead for all club-related customer service responsibilities
  • Proactively maintains club metrics and reports
  • Assist in club shipment forecasting and planning

 

Essential Functions and Duties

Club Coordination – 60%

  • Oversees all wine club shipments from order to fulfillment
  • Responsible for membership data entry and database accuracy
  • Liaison between various JFW departments to ensure club wines & kits are properly set up and available for club batches and shipments
  • Sets up and batches clubs and auto allocations
  • Ensures wine skus are set up at, and available at, fulfillment locations prior to club batch
  • Coordinates wine inventory for club and auto allocation programs, including transferring wine to fulfillment locations and initiating club inventory holds
  • Ensures delivery of club collateral to fulfillment locations prior to shipments
  • Verifies shipping compliance regulations are followed on all club shipments and reorders
  • Supports development of annual and forecasted club shipment projections
  • Assists with development and implementation of programs to grow Wine Club member count and slow attrition rate
  • Maintains returned wine program
  • Maintains will call program
  • Executes new member onboarding initiatives

 

Customer Service – 30%

  • Responds promptly to all telephone, fax, and email inquiries, requests and complaints from Wine Club members
  • Point of contact with fulfillment house for all club related matters
  • Assisting Sales Team with tracking of inventory and shipments with both wine club and daily orders
  • Reporting – 10%
  •  Maintains club metrics pre-and post-shipment, including but not limited to: shipment revenue, number of cases shipped, member attrition, add-on and customization requests
  • Ensures club forecast grids are up to date and available to essential team members
  • Other reporting needs, as assigned

Pair With Us

North Bay Business Journal Best Places to work 2018
Sustainability Logos