Back to Jobs
Job Category
Location
Spire Collection Estate (Calistoga)
City
Spire Collection Wine Club Coordinator
Position Summary
- Responsible for executing wine club and auto allocation processing for all Spire members in Napa, Sonoma, and the Willamette Valley, Oregon
- Oversees membership databases for data and membership integrity
- Lead for all club-related customer service responsibilities
- Proactively maintains club metrics and reports
- Assist in club shipment forecasting and planning
Essential Functions and Duties
Club Coordination – 60%
- Oversees all wine club shipments from order to fulfillment
- Responsible for membership data entry and database accuracy
- Liaison between various JFW departments to ensure club wines & kits are properly set up and available for club batches and shipments
- Sets up and batches clubs and auto allocations
- Ensures wine skus are set up at, and available at, fulfillment locations prior to club batch
- Coordinates wine inventory for club and auto allocation programs, including transferring wine to fulfillment locations and initiating club inventory holds
- Ensures delivery of club collateral to fulfillment locations prior to shipments
- Verifies shipping compliance regulations are followed on all club shipments and reorders
- Supports development of annual and forecasted club shipment projections
- Assists with development and implementation of programs to grow Wine Club member count and slow attrition rate
- Maintains returned wine program
- Maintains will call program
- Executes new member onboarding initiatives
Customer Service – 30%
- Responds promptly to all telephone, fax, and email inquiries, requests and complaints from Wine Club members
- Point of contact with fulfillment house for all club related matters
- Assisting Sales Team with tracking of inventory and shipments with both wine club and daily orders
- Reporting – 10%
- Maintains club metrics pre-and post-shipment, including but not limited to: shipment revenue, number of cases shipped, member attrition, add-on and customization requests
- Ensures club forecast grids are up to date and available to essential team members
- Other reporting needs, as assigned
