Wine Club Assistant Manager

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Location
Penner Ash Wine Cellars
City

Join our dynamic team at Penner-Ash Wine Cellars! By showcasing the individuality of our winery through personalized hospitality and thoughtful connections, we aspire to be leaders in our community and industry.

 

About Penner-Ash Wine Cellars
Penner-Ash Wine Cellars is committed to two things above all else – crafting wines of uncompromising quality that reflect our Willamette Valley home, and finding joy, sharing laughter, and lifting up our community.

 

About Jackson Family Wines

We see possibility in a handful of earth. We’ve been family-owned and family-run since we planted our first vine in 1974.  While our family of winegrowers has expanded over the years, one thing that has not changed is our family culture. Wine is our passion, and from this passion comes our multigenerational vision to grow wines of distinction, do business ethically and empower our people.

 

POSITION SUMMARY:

Responsible for executing wine club and allocation orders in a timely manner, including all customer service follow-up. Direct Selling with key customers.

 

ESSENTIAL FUNCTIONS/DUTIES:

  • Oversees all Wine Club and Allocation shipments from order to fulfillment.
  • Performs follow-up in tracking software on all processed Wine Club and Allocation orders.
  • Responds promptly to all telephone, fax, and email inquiries, requests and complaints from Wine Club members.
  • Assists with development and implementation of programs to grow Wine Club member count and slow attrition rate.
  • Maintains returned wine program.
  • Maintains will call program.
  • Owns the Open Order Report
  • Owns holiday promotions
  • Works closely with email marketing team to ensure proper communication cadence and content with club members
  • Oversees membership kit mailings and inserts working within WorkFront
  • Oversees membership application data entry.
  • Assists with planning and execution of hospitality events geared at Wine Club members.
  • Ensures legal shipping compliance regulations are followed on all direct sales orders.
  • Compiles various reports for Wine Club Manager.
  • Direct Selling – manages to a monthly goal and owns own campaigns
  • Updates website according to wine club releases
  • Owns Wine Information Sheet Creation each vintage
  • Owns Inventory management of clus skus along with Operations Manager, including coordination of bi-coastal shipping
  • Creates promotional codes as needed
  • Email communication strategy and execution
  • Other duties as assigned.

 

REPORTING TO THIS POSITION: 

N/A

 

JOB REQUIREMENTS:

Essential Skills, Experience, and Education:

  • Ability to effectively communicate with diverse client group.
  • Ability to manage constantly changing priorities with enthusiasm.
  • Ability to maintain a professional appearance and demeanor.
  • Ability to work weekends and evenings on occasion.
  • Strong organization, problem-solving, and analytical skills.
  • Strong computer proficiency and data entry experience.
  • Computer skills including MS Word, Excel, and Access.  JD Edwards experience preferred.
  • Two years experience in an office environment, including wine industry experience preferred.
  • College degree preferred.

 

 

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