Senior Business Analyst, Consumer Experience

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Jackson Family Wines is much more than a family owned wine company. We're risk-taking innovators with a strong belief that quality is paramount. We're always on the lookout for top talent -- individuals who possess a strong work ethic, commitment to quality and share our beliefs in healthy lands and a healthy community. In 2019, we were selected as one of the North Bay Business Journal's Best Places to Work for the fifth year running. 

As
the Senior Business Analyst, your role is to act as a relationship partner to the business units to facilitate functional and non-functional requirements of the services we select, and build, to address the business needs and deliver value. Using a solid understanding of business strategy, business process and solution modeling to ensure that technology drives optimal value and advances on the maturity curve, we are seeking a drive, strategic and seasoned business leader with experience leading in a high-growth business.

The Senior Business Analyst works in a cross functional environment to build consensus on technology decisions that balance the need for fast delivery with long-term goals and operational excellence to collectively drive improvement of the customer experience. This role is part of Business & Technology Solutions team and requires knowledge of the wide spectrum of Digital and eCommerce technology in sales and marketing. You should have a strong multi-disciplinary Marketing, Sales or Tech Ops background with a track record of influencing senior business and technology leaders, with the experience driving key initiatives at the highest levels.

Duties and Responsibilities

       Consults with business leaders and IT business representatives to ensure understanding of requirements and their alignment to future strategic direction of the business/function. Elicits and documents functional and non-functional requirements to meet business needs. Identifies business drivers and anticipates future business and technology requirements

       Creation of documentation of formal requirements, use cases, user stories and models that map business strategy, customer demands, and technology delivery

       Collaborates with application developers, designers, and architects to ensure a shared understanding of the business model and the detailed requirements

       Establish and maintain strong relationships with Business and IT partners

       Act as a liaison for the technology team to ensure the value of technology and influence consensus across stakeholders

       Understand the strategic direction of the business and related IT platforms, including an in-depth understanding of systems topography and services across the enterprise and how they relate to target groups

       Collaborate with other cross-functional teams from all domains throughout the life cycle of solution delivery

       Manage the progress of projects by tracking activity, resolving issues, and recommending actions; Provide senior management and project management with regular updates on deliverable timeline and project status.

       Comfortable facilitating discovery sessions to gain insights into end user and customer needs

       Champions and acts as a conduit for innovation from functions and business units

       Contribute to project planning and execution for business systems architecture related deliverables

       Respond proactively to both business and project issues and escalate appropriately

       Support the implementation of Business Architecture and analysis delivery standards and deliverables, peer training, and the continuous enhancement of Business Architecture and Analysis capabilities

       Active contribution to standards defined for Business & Technology Solutions and project leaders

       Timely and accurate escalation of risk and issues for the production and maintenance of applicable project metrics and status reports within a project

Position Qualifications

       Bachelor’s Degree in Business Administration, Marketing, MIS or a related field
10+ years of business architecture and analysis experience in a large matrix organization

       5-7 years of experience in relationship building and fostering a collaborative working environment

       Strong experience with cloud-based platforms such as Salesforce Marketing and Sales Clouds, CDPs and other sales and marketing enablement technologies

       Experience with Agile and other system development lifecycle and methodologies

       Experience around cloud hosting and cloud-based applications

       Experience using Agile and source code control applications

       Experience writing & maintaining technical designs, functional designs, and integration documentation

       Ability to organize and present material and topics to a diverse set of stakeholders and identify high value deliverables for those stakeholders and communicate tradeoffs is a must

Non- Technical Skills

       Excellent written and oral communication skills

       Demonstrated knowledge of systems development life cycle

       Possess a strong sense of ownership for achieving results

       Passionate and inquisitive approach to the technology driven world

       Passionate about metrics and top performing applications

       High energy with a ‘own it’ and ‘make it happen’ attitude

       Demonstrated critical thinking skills, ability to accurately analyze information, and make sound decisions

       Project management skills

       Experience in Management Consulting a plus

       Experience interacting with business and technical teams to develop requirements & designs

       Out of the box thinker that enjoys working collaboratively with others on solutions

       Innate curiosity

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