Office Coordinator & Concierge

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Location: 
St. Helena, CA, United States

POSITION SUMMARY

The Lokoya Office Coordinator will be responsible for a broad range of office planning, support services, retail operational tasks and special projects.  The ideal candidate is able to multi-task between projects, thrive in a luxury wine environment while quickly contributing to the support of the estate team and their daily wine education duties.

ESSENTIAL DUTIES AND RESPONSIBILITIES

 

General Administration

  • 3rd party vendor management for the DTC office including, but not limited to, janitorial, property management, supplies, alarm and others
  • Process invoices and purchase orders.
  • Provide administrative support to DTC Management team and departmental initiatives. 

 

Support Services

  • Book and confirm all appointments for our Napa Valley based Estates.
  • Receive all inbound phone calls for Lokoya and Cardinale Estate while providing customer service for our collectors.
  • Interface with IT related to facilities and vendor management/3rd party projects/tasks.
  • Work with Estate Manager to coordinate all weekly inventory transfers and help oversee quarterly inventory cycle counts.
  • Monitor all Lokoya shipments and open orders to ensure our collectors are receiving their wine on time and accurately.
  • Other duties as assigned.

 

JOB REQUIREMENTS

Essential Skills, Experience, and Education

  • Ability to focus on execution and deliver on project initiatives while balancing ongoing day-to-day operational needs
  • Must effectively and diplomatically interface and communicate with employees at all levels and departments in the company
  • Highly proficient in Word, Excel, PowerPoint; Adept at learning new software platforms
  • Demonstrated communication skills; ability to build rapport with high end wine collectors
  • Must be able to multi-task well and manage multiple phone lines
  • Must thrive in a team environment and possess a can-do attitude
  • Previous wine industry and DTC experience is preferred but not required

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