Full Time Estate Host - Hartford

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Hartford Family Winery

Our Tasting Room Estate Hosts will strive to provide an exceptional guest experience; sharing the Hartford Family’s unique story and guiding guests on a captivating journey through our Hartford Court wines.

As a Tasting Room Host at Hartford Court, you will:
•  Cultivate a positive, upbeat team dynamic
•  Prioritize genuine hospitality and exceptional customer service
•  Foster a passion for wine, with a hunger for continuous education
•  Utilize the ability to multitask, take initiative, and thrive in a fun, fast-paced environment

Essential Duties & Responsibilities Include (but are not limited to):
•  Share the Hartford Family story with authenticity, conviction, and connection; orchestrate a quality, memorable guest experience
•  Harness strategic selling skills; encourage wine sales, club membership sign-ups, mailing list members & brand awareness
•  Process orders accurately within POS system; pack & fulfill customer orders
•  Maintain accurate customer information & update POS as needed
•  Acquire & share wine knowledge with all guests; tailor conversation effectively to the respective audience, from experienced wine professionals to novices
•  Create & maintain a customer-focused environment, anchored on building relationships, rapport, & loyalty
•  Hone exceptional interpersonal skills, with the ability to communicate with clarity & consistency, both verbally & in writing
•  Uphold confidence & comfortability speaking to varying group sizes and VIPs
•  Employ technological savvy; troubleshoot issues as needed
•  Wash & polish glassware; restock glassware & inventory items
•  Clean & maintain Tasting Room aesthetic as intended
•  Utilize organizational skills, attention to detail, & the ability to follow through on projects
•  Assist with printing menus & collateral
•  Assist with Tasting Room inbox, answer phone, respond to emails & voicemails, & schedule reservations for guests
•  Uphold professional appearance, demeanor, & enthusiasm

Qualifications & Requirements:
•  Must be 21 years or older
•  Working weekends is a must
•  Experience within the hospitality or food and beverage industry
•  Follow & adapt to all current CDC guidelines to ensure safety of all staff & guests also including CA food safety & responsible beverage service
•  High School Diploma
•  Ability to lift and carry 50 lbs.
•  Ability to work a flexible schedule, including weekends, evenings, occasional events, and some holidays
•  Ability to sit bend, stoop, twist and walk for prolonged periods of time

offers a competitive hourly wage plus commission; compensation is DOE.

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