Estate Concierge

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Location
Lokoya Winery
City

POSITION SUMMARY

The Spire DTC Estate Concierge will be responsible for a broad range of operational tasks including, but not limited to, answering incoming phone calls, managing the general e-mail in-boxes for both the Cardinale & Lokoya Tasting Rooms, handling e-mail and phone requests for tasting appointments and building itineraries for our collectors.  The ideal candidate is able to seamlessly multi-task, thrive in a luxury wine environment and quickly contribute by supporting the estate team with their daily DTC sales duties. 

ESSENTIAL DUTIES AND RESPONSIBILITIES: 

SUPPORT SERVICES 

  • Receive all inbound phone calls for the Lokoya and Cardinale Estates to provide first-line customer service regarding a wide variety of requests.  
  • Efficiently convey the on-site experiences and brand positioning over the phone and e-mail to book and confirm quality appointments for our Napa Valley based Estates.   
  • Manage multiple tasting room calendars via Outlook to maximize on-site visitation with qualified wine collectors.  
  • Become proficient with our E-Winery database to access Collectors’ accounts for simple updates, review & create notes and review purchase history.   
  • Work with several excel documents to manage event RSVP’s, referrals to and from business development partners and on-site visitation logs.   
  • Actively work with our Business Development partners while building collectors’ itineraries.   
  • Other duties as assigned. 

GENERAL ADMINISTRATION 

  • Provide administrative support to DTC Management team. 

JOB REQUIREMENTS: 

Essential Skills, Experience, and Education 

  • Always be kind and graceful under pressure. 
  • Thrive while multi-tasking including managing multiple phone lines, e-mail in-boxes and calendars, along with other tasks or projects. 
  • Enjoy working with a dynamic team and possess a can-do attitude. 
  • World-class attention to detail. 
  • Demonstrated communication skills; ability to build rapport with high net-worth wine collectors. 
  • Be an innovative thinker who constantly looks for ways to improve systems without compromising standards.  
  • Highly proficient in Word and Excel; Adept at learning new software platforms 
  • Effectively and diplomatically interface and communicate with employees at all levels and departments in the company. 
  • Previous experience in a luxury DTC winery, hospitality or customer service environment is preferred but not required. 
  • Must have reliable transportation.  

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