Customer Service Assistant

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VinLux - American Canyon


Under the supervision of the Customer Service Manager, the Customer Service Assistant is responsible for auditing all PODs from daily deliveries, will-calls and distributor pickups. This position is also responsible for closing out all orders daily, effectively and with a strong attention to detail. This position manages the main phone line and directs visitors with a warm and welcoming attitude. This position also assists the customer service team on day to day workflow and research.


  • Serves visitors by greeting, welcoming and directing as appropriate
  • Answers and disseminate telephone calls
  • Responsible for Proof of Delivery (POD) sorting, scanning and resolving issues
  • Timely and accurately closing out orders for accurate billing and proof of delivery.
  • Proficiently uses warehouse software tools, especially those relating to the JDE Warehouse Management Systems utilized at facilities, and the required interface systems.
  • Troubleshoots daily issues and communicates to customers, providing solutions to correct errors.
  • Maintains In-box inquiries and requests
  • Represents VinLux appropriately in relationship with owners, management, peers, employees, accounts, customers, carriers, and suppliers.
  • Must also maintain functional and professional relationships with all managers, admin, co-workers, company truck drivers, all carriers, and all representatives and suppliers of the accounts that service this location.
  • Keeps a safe and clean reception area by complying with procedures, rules and regulations
  • Provides clerical backup as needed and support to Customer Service Department
  • Other duties and administrative tasks as assigned by Management

South Exceptions:

  • Acts as a backup to south dispatch by inputting south delivery issues into High Jump.
  • Assist with ship confirming and POD research.

Essential Skills, Experience, and Education


  • High School, GED, or equivalent relevant experience is required.


  • 2 to 3 years of experience in warehouse traffic, preferred.


  • Must be able to communicate fluently in English.
  • Strong written and verbal communication skills.
  • Experience with multitasking, setting priorities, and meeting deadlines in a fast-paced environment.
  • Must be well organized, detail oriented, and able to work both independently and as a team member.
  • Must be able to tactfully handle confidential material and information
  • Must be able to work with multi phone lines

Computer Skills:  

  • Intermediate to advanced MS Word, MS Excel knowledge needed
  • High Jump and JD Edwards skills a plus

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