Wine Club Coordinator - WillaKenzie

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Location: 
Yamhill, OR, United States

POSITION SUMMARY:

Responsible for executing wine club orders in a timely manner, including all customer service follow-up.

 

ESSENTIAL FUNCTIONS/DUTIES:

  • Oversees all Wine Club shipments from order to fulfillment.
  • Performs follow-up in tracking software on all processed Wine Club orders.
  • Responds promptly to all telephone, fax, and email inquiries, requests and complaints from Wine Club members.
  • Assists with development and implementation of programs to grow Wine Club member count and slow attrition rate.
  • Maintains returned wine program.
  • Maintains will call program.
  • Oversees membership kit mailings.
  • Oversees membership application data entry.
  • Assists with planning and execution of hospitality events geared at Wine Club members.
  • Ensures legal shipping compliance regulations are followed on all direct sales orders.
  • Compiles various reports for Wine Club Manager.
  • Other duties as assigned.

JOB REQUIREMENTS:

Essential Skills, Experience, and Education:

  • Ability to effectively communicate with diverse client group.
  • Ability to manage constantly changing priorities with enthusiasm.
  • Ability to maintain a professional appearance and demeanor.
  • Ability to work weekends and evenings on occasion.
  • Strong organization, problem-solving, and analytical skills.
  • Strong computer proficiency and data entry experience.
  • Computer skills including MS Word, Excel, and Access. JD Edwards experience preferred.
  • Two years experience in an office environment, including wine industry experience preferred.
  • College degree preferred.

 

Physical Requirements

  • Ability to utilize a computer, including entering data for long spans of time.

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