Tasting Room Associate - Arrowood Winery

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Glen Ellen, CA, United States

•  Greet all visitors to the Tasting Room, pour wines for tasting, discuss wine and respond to customer questions as appropriate.
•  Ensures that every visitor thoroughly enjoys their wine tasting experience and leaves with a very high impression of our wines.
•  Is excited about wine, can accurately describes wines, winemaking techniques, winery history, appellations, and unique aspects of wines.
•  Effectively promotes and sells wine and Wine Club memberships to customers.
•  Handle purchasing transactions, including operating cash register, accounting of daily sales, and processing returns and discounts.
•  Take the initiative for self-development in the areas of our wines, our brands, general hospitality, and for acquiring effective sales techniques and acumen.
•  Participation in company-sponsored wine educational and development opportunities.
•  Maintain knowledge of current and new legal issues pertaining to inter-state shipping of wine to consumers and how they impact day-to-day wine shipments.
•  Participate and assists with special hospitality events that occur at the winery.
•  Washes and polishes glassware for Tasting Room.
•  Assists with display and pricing of retail items and wines as needed.
•  Represents winery at outside functions as required.
•  Other duties as assigned.


Essential Skills, Experience, and Education:
•  Shows commitment to excellence and high standards in work product.
•  Possesses or can develop solid knowledge of wines and winemaking processes.
•  Consistently demonstrates outstanding customer service skills and poise and tact in working with the public.
•  Proven ability to effectively and appropriately communicate with diverse client group.
•  Possesses professional appearance and demeanor.
•  Is flexible, can manage constantly changing priorities with enthusiasm.
•  Fluent in English
•  Demonstrates ability to calculate figures and amounts such as discounts, interest, commissions, and percentages.
•  Strong computer proficiency and data entry experience, basic to intermediate knowledge of Word and Excel preferred.
•  Possesses one to two years prior related experience.
•  Has high school diploma or GED; two to four year college degree preferred.
•  Must be at least 21 years of age.
•  Must be able to work weekends and flexible schedules.

Physical Requirements: 
•  Ability to lift and move 50 pounds repeatedly.
•  Ability to stand and walk for long periods of time.
•  Ability to effectively stock wine, set-up and break down procedures, equipment, etc., and be able to utilize dolly cart and assist in moving heavy objects.
•  Ability to understand and accurately follow written and verbal instructions

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